What you need to know about COVID-19 & Shipping

How is Pottery Awesomeness handling potential delays?

Our normal processing time is 2-3 days.  For seasonal items* that need to be processed expediently, we are working double time to ensure your packages leave our facility AS SOON AS POSSIBLE to compensate for the delays being experienced within USPS and UPS.  Unfortunately, once the package leaves our facility, we cannot control how long it will take to get to you.  

Please read the information provided by USPS and UPS below and utilize the tracking information sent to you after it leaves our facility.  Keep an eye on it and reach out to USPS and UPS directly, as they will be able to provide up to date information on where your package is and what to expect.  The contact information for USPS and UPS is here:

*Seasonal items include our seasonal kits and subscription kits.  We strive for next day shipping for all of our items, but must prioritize our seasonal orders.  

CLICK HERE FOR USPS COVID DELAY INFORMATION

Email: USPS® Customer Service
Call: 1-800-ASK-USPS® (1-800-275-8777)

Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET

Email: UPS® Customer Service
Call: 1-888-742-5877

Hours of Operation
Check your local UPS Store 

The information below was taken directly from the USPS and UPS websites.

For more information, please go directly to their websites by clicking on the link above. 

How will this affect delivery of Priority Mail (USPS)?

Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance.

Is UPS slowing down delivery services due to coronavirus (UPS)?

The majority of our services continue with the same expected delivery timeframes our customers have come to expect. While we have suspended our Service Guarantee in light of overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.