How is Pottery Awesomeness handling potential shipping delays?
We try to ship our items super fast! Our normal processing time is 2-3 days, though it can vary. For more information on things that can affect processing times, please checkout our FAQ page. To check on current processing times, please contact us at email@example.com.
Unfortunately, once the package leaves our facility, we cannot control how long it will take to get to you. Due to the unprecedented Coronavirus, all shipping carriers are experiencing delays as well as lost and damaged packages.
For this reason, Pottery Awesomeness has partnered with ShipPro - a package protection solution. For more information on ShipPro and what protection it gives you, please read our Shipping Policy on the "Shipping & Delivery" tab on the FAQ page.
If you choose to deselect the shipping protection offered by ShipPro, Pottery Awesomeness will not be liable for lost, damaged, or stolen items and you will need to utilize the tracking information sent to you after it leaves our facility. Keep an eye on it and reach out to USPS and UPS directly, as they will be able to provide up to date information on where your package is and what to expect. The contact information for USPS and UPS is below.
We strongly encourage everyone to take advantage of the awesome protection Route offers to make sure your packages arrive safely.
Please read the information provided by USPS and UPS below.
CLICK HERE FOR USPS COVID DELAY INFORMATION
Email: USPS® Customer Service
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Email: UPS® Customer Service
Hours of Operation
Check your local UPS Store
The information below was taken directly from the USPS and UPS websites.
For more information, please go directly to their websites by clicking on the link above.
How will this affect delivery of Priority Mail (USPS)?
Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance.
Is UPS slowing down delivery services due to coronavirus (UPS)?
The majority of our services continue with the same expected delivery timeframes our customers have come to expect. While we have suspended our Service Guarantee in light of overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.