FAQ

                 

Does this pottery need to be fired in a kiln?

No!  Our kits are made to be fun, diy, at-home paint projects.  No kiln required!  All of our kits come with 8 pots of acrylic paints, paint brushes, glossy sealer and a foam brush applicator for the glossy sealer.  Just paint your pottery with the awesome colors provided, let it dry, and apply the glossy sealer. Then, voila! Your masterpiece is ready for display or play (we have a lot of painted unicorn and dinosaur play sessions around here)! 

Can I choose my own colors?

Absolutely! Each kit comes with (1) eight color paint palette, including white and black and 6 other fun colors.  You have the choice to select a palette that our team has put together (based on what we think will work well), or you can choose any 6 colors that you want! Want to make a pink and green robot? Go for it! The possibilities are endless :)  We also offer an extra palette as an add-on.  This way if you are sharing a kit or if your kiddo loves using lots of paint, you will have what you need! 

What is a Tag-Along?

Tag-alongs are AWESOME. They are small, magnet-sized pieces of pottery (and, yes, you can actually make them into a magnet with the help of a hot glue gun :). Tag-alongs are hugely popular and are equally as fun to paint as the large piece of pottery that comes in the kit. There is more than enough paint in the kit to paint all the pieces that come in the kit and any other Tag-alongs you add to your cart (and probably a small canvas too)!

Are the mugs  you offer food-safe?

All of the mugs that we offer are food safe in the interior and on the rim (lip line).  The entire interior and rim (lip line) have been hand-glazed by us with a food safe glaze and fired in our kiln.  We hand glaze them so that we can control how much of the design is covered by our glaze. We want the perfect balance of "safe to drink from" and "fun to paint"!  Anywhere there is "bare bisque", or unglazed pottery, is able to be painted with the acrylic paint included in our kits, then sealed with the glossy sealer.  The glossy sealer is a glue and is not food safe.  Please make sure you drink only from the glazed portion of the mug.  After being painted and sealed, we recommend hand washing only for our mugs.

What are the pin-holes on the underside of the pottery?

Occasionally, we offer pieces of pottery that require the use of stilts in the kiln.  One example of this is the spoon we offer in our summer kit.  When something is glazed on the bottom, there must be something separating the pottery piece from the kiln shelf, otherwise it will melt to the kiln shelf and become a part of the shelf.  In order to remove it, it would be broken and the kiln shelf would require repair.  In order to prevent damage to both the pieces of pottery and the kiln shelves, we use stilts.  Stilts are small ceramic based pieces with embedded wires.  The glazed pottery is placed on the wire prongs.  The stilt suspends glazed ware on the wire points to separate the piece from the kiln shelf.  The pinholes that remain are a result of the wire points.  We carefully sand each stilt mark with a stilt stone before shipping.  These stilt marks are just a part of the ceramic process and are to be embraced! 

Can we choose our Tag-alongs?

Yes and No. The ones that come in the kit are chosen by us. However, you can choose to add a few Tag-alongs to your kit if you want to!

Why would I upgrade brushes or sealer?

Included in our kit is a very cost effective solution that will meet your needs. However, we wanted to make it possible to add a couple of things to the kit that would just add to the awesomeness. The sealer upgrade option is there simply because we love the product! Is it necessary? No, not at all. The brush-on works great (we use it all the time)! We just love spray-on sealer and wanted to make it available.

I really want to have a paint party for my child's birthday this year.
When will your paint party packages be available?


Check back in 2020! We are working hard to put this together as we understand how popular a painting birthday party is :)

Can I get two big figurines in one kit?

Not yet! But, we are working hard to offer many more kits with many more options. Follow our Facebook and Instagram pages to get the fastest updates on all of the additions to our lines! We promise big things are coming!

Do you offer a subscription?

Yes!! Check it out here: The Pottery Pack: A Seasonal Subscription Kit 

Something is missing from my order! Who do I contact?

Did you order extra tag-alongs and don't see them?  Please double check!  We bury the little magnet-sized tag-alongs so that they don't bang against anything else during shipping and sometimes (most of the time) they are buried in the crinkle paper!  That being said, mistakes do happen and if you did not receive something you ordered, just let us know! Email us at cs@potteryawesomeness.com 

Something came broken! What do I do? 

First, we are so sorry that happened!  As a business that sells breakable goods, we do our best to prevent breakage by packing the pottery in our kits as tightly as we can and with as much protection as we can and always identify our packages as "FRAGILE".  Unfortunately, breakage during shipping is a possibility.  We understand your disappointment and want you to know that we will take care of it!

First:  If you have chosen ROUTE as your shipping concierge (we strongly encourage adding Route shipping protection to every order), please contact them to file a claim first.  Just follow the simple steps below:

When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue.

To go straight to the Report an issue form, click here.

Have questions about Route's policies? Read more here.

To report an issue from your email, follow the steps below:

Open your email from Route.
In the email, copy your Route Order ID and then click Resolve an Issue.
 


In the form, your email address and order number will pre-populate.
Choose the issue with your order (lost, stolen, or damaged).
Add a description
Click Submit. 

SECOND: Please send photos of all broken items along with your order number and your ROUTE claim number to cs@potteryawesomeness.com.  We want you to keep us in the loop!
 

I got my kit.  Now what do I do? Are there any guidelines?

STEP 1:

Paint your pottery!

Use your creativity and allow your imagination to take over.  Acrylic paints can be mixed to create new colors.  Add small amounts of white to make lighter versions of a color or small amounts of black for darker versions.  Mix brown in a color for earthier colors.  Watch here on our Youtube channel to see how mixing the aqua and purple in the Mermaid Shelley color palette makes blue (perfect, if you want your mermaid to have blue eyes).

We encourage using our painting kits as a "family time" activity!  Family rocks and we like to say that "families who paint together, smile together".

Our acrylic paint is all-purpose, water-based, fast drying, wipe clean finish. Non-toxic, soap & water clean-up.  Please note that acrylic paint can stain clothes.

 STEP 2:

Once the paint is dry, add the glossy sealer, either brush-on or spray-on.  See below for details.

BRUSH-ON SEALER

The brush on sealer is the one that comes included with the kit and is in the small 1 oz container labeled "PA".  To apply, use foam applicator brush that also comes with the kit. 

Quick Finish: Apply (1) smooth, thin coat and allow to dry (about 20-30 minutes depending on thickness).  If you want a little more shine, add one more coat.  That's it! (RECOMMENDED)

Built-Up Finish:  Apply 2-3 coats, allow to dry 20-30 minutes in between coats.  Wet sand with 400 grit sand paper gently in between coats and after final coat until smooth.  Wipe dry. Polish with #0000 steel wool.  Wipe with damp cloth.  This method is for over-achievers only :)  Busy moms, dads and grandparents should not feel pressure and should take solace knowing that we never sand anything around here ;)

SPRAY-ON SEALER

If you opted for the spray sealer upgrade at checkout, skip the brush-on sealer.  (Save it for another craft project on another day).

Spray at room temperature (70-80° F) in a well ventilated area.  We recommend taking your pottery outside and placing it in or on a disposable cardboard box to protect your work area (spray will adhere to the surface below your pottery).

Shake can well. Test spray off to the side.  Hold can upright 10-12" from surface.  Apply spray in quick, short mists over surface.  Let dry 5-10 minutes between coats.  Apply additional coats lightly by spraying side-to-side.  Only 1-2 coats is necessary, but this is personal preference.  Heavy applications may run.

To unclog spray button, turn can upside down, point away from you and spray until pressure escapes.

ARE THESE DISHWASHER SAFE?

We do not recommend placing any of your painted treasures from Pottery Awesomeness in the dishwasher.  While all mugs and vases that we sell do come glazed and fired on the interior and rim, making them 100% food-safe, the glossy sealer applied to the painted portion of the pottery is not dishwasher safe.  We recommend hand-washing only.

STEP 3:

Take a selfie, share & SAVE!  

1. Take a selfie with your painted Pottery Awesomeness Kit or a picture of your child painting the pottery.   

2.  Leave us a review by clicking on the product on our website, scrolling down to the bottom and clicking "write a review".  Tell us how much you loved your kit and upload your picture!  
Reviews with pictures get an automatic discount code for your next kit!!

3. Post the picture on Instagram with the hashtag #potteryawesomeness for
TEN additional entries to our monthly giveaway (you must be an email subscriber to win).  Subscribe below if you have not already:
  

 When will my order ship?

We try to ship our items super fast!  We know how exciting it is to have an activity on the way and we want you to get it as fast as possible.  As long as an item is in stock, we will ship within 1-2 business days. Occasionally, when we have a big rush of orders, we have to wait on a kiln run before shipping.  This can add 2-3 business days to our processing time.  We assure you that it will be shipped as quickly as possible.  We are a small, family-run business.  We take our customer's orders very seriously.   If you need something right away, please feel free to email us at cs@potteryawesomeness.com.  We will let you know what our current processing time is, as it can vary.

How long will shipping take?

We can control how fast it leaves us and do everything in our power to get it out the door with lightening speed!  Unfortunately, we cannot control the shipping times of the carriers once it leaves our hands.  

Shipping Policy

Pottery Awesomeness is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Where is my order?

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout.

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

What happens if I opt-out of the Route shipping protection?  

If you choose to deselect the shipping protection offered by Route, Pottery Awesomeness will not be liable for lost, damaged, or stolen items.  

 What if I don't like my kit?

We have a money back guarantee. If you’re not satisfied with your Pottery Awesomeness kit for any reason, please return it for a full refund or replacement within 30 days.  We cannot accept pottery kits that have been used or already painted.  If 31 days have passed since your purchase, we cannot accept a return.  

Refund Address & Additional Policies

8038 Yacht Haven Road, Gloucester Point VA 23062

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that each piece of pottery is made by pouring slip into a mold and will have its own unique characteristics.  Typical places for imperfections to appear are at connections (such as where a handle connects to a mug).  These imperfections are part of the charm! 

For return instructions please contact cs@potteryawesomeness.com

PHONE NUMBER
804-201-4579

CUSTOMER SERVICE 
cs@potteryawesomeness.com