Does this pottery need to be fired in a kiln?
No! Our kits are made to be fun, diy, at-home paint projects. No kiln required! All of our kids kits come with 8 pots of acrylic paints, paint brushes, glossy sealer and a foam brush applicator for the glossy sealer. Just paint your pottery with the awesome colors provided, let it dry, and apply the glossy sealer. Then, voila! Your masterpiece is ready for display or play (we have a lot of painted unicorn and dinosaur play sessions around here)!
SOON, we will launch our "For the Home" Pottery Collection where we will be featuring our proprietary brush-on, food-safe glaze. It is kiln-free and we are the ONLY studio who offers such an option. Want to be notified to get massive savings when our new products launch? Click Here
Can I choose my own colors?
Absolutely! We always offer custom colors. Many of our kits come with a pre-defined set of colors, but custom colors are always available.
Is your pottery food-safe?
Great question. The answer is... YES! But, not quite yet. Soon (MAY 2022), we will be launching our brand new "For the Home" Collection of pottery where our proprietary brush-on, food-safe glazing system will be offered.
Click Here to get First Access
Currently, all of the mugs, bowls, ice cream cups that we offer come glazed & fired in the interior and on the rim (lip line-when applicable), making them food-safe in those areas. . The entire interior and rim (lip line-when applicable) have been hand-glazed by us with a food safe glaze and fired in our kiln. We hand glaze them so that we can control how much of the design is covered by our glaze. We want the perfect balance of "safe to drink from" and "fun to paint"! Anywhere there is "bare bisque", or unglazed pottery, is able to be painted with the acrylic paint included in our kits, then sealed with the glossy sealer. The glossy sealer is a glue and is not food safe. Please make sure you drink only from the glazed portion of the mug. After being painted and sealed, we recommend hand washing only for our mugs.
All pottery that comes unglazed and unfired (bare bisque) will NOT be food-safe after painting when using the glossy sealer included in our kits. It is a form of a glue and is not food safe. These pieces are for decoration only. Soon, our food-safe option will be available!
Why would I upgrade brushes?
Included in our kit is a very cost effective solution that will meet your needs. However, we wanted to make it possible to add a couple of things to the kit that would just add to the awesomeness. "Good" brushes are not included, as it would increase the cost of every box. We have many customers who buy every month and they would not want to purchase the same brushes every time.
Do you offer a subscription?
Our Subscription is currently sold out. If interested, please join our waitlist to snag a spot when they become available: JOIN HERE
Something is missing from my order! Who do I contact?
Did you order extra tag-alongs and don't see them? Please double check! We bury the little magnet-sized tag-alongs so that they don't bang against anything else during shipping and sometimes (most of the time) they are buried in the crinkle paper! That being said, mistakes do happen and if you did not receive something you ordered, just let us know! Email us at cs@potteryawesomeness.com
Something came broken! What do I do?
First, we are so sorry that happened! As a business that sells breakable goods, we do our best to prevent breakage by packing the pottery in our kits as tightly as we can and with as much protection as we can and always identify our packages as "FRAGILE". Unfortunately, breakage during shipping is a possibility. We understand your disappointment!
First: If you have chosen ShipPro as your shipping concierge (we strongly encourage adding ShipPro shipping protection to every order), please contact them to file a claim first. Just follow the simple steps below:
When you purchase a product with ShipPro Package Protection, you will be covered for loss, theft and damage.
To go straight to the Report an issue form, click here.
To report an issue from your email, follow the steps below:
In the form, please include your email address and order number.
Also, please list your issue: lost, stolen, or damaged.
Add a description
Click Submit.
SECOND: Please send photos of all broken items along with your order number to cs@potteryawesomeness.com. We want you to keep us in the loop!
I got my kit. Now what do I do? Are there any guidelines?
[CLICK HERE FOR FOOD-SAFE BRUSH-ON GLAZE INSTRUCTIONS]
If you are planning to use our NON-FOOD-SAFE brush on sealer after painting, please follow instructions below.
STEP 1:
Paint your pottery!
Use your creativity and allow your imagination to take over. Acrylic paints can be mixed to create new colors. Add small amounts of white to make lighter versions of a color or small amounts of black for darker versions. Mix brown in a color for earthier colors. Watch here on our Youtube channel to see how mixing the aqua and purple in the Mermaid Shelley color palette makes blue (perfect, if you want your mermaid to have blue eyes).
We encourage using our painting kits as a "family time" activity! Family rocks and we like to say that "families who paint together, smile together".
Our acrylic paint is all-purpose, water-based, fast drying, wipe clean finish. Non-toxic, soap & water clean-up. Please note that acrylic paint can stain clothes.
STEP 2:
Once the paint is dry, add your finish.
The brush on sealer is the one that comes included with the kit and is in the small 1 oz container labeled "PA". To apply, use foam applicator brush that also comes with the kit.
Quick Finish: Apply (1) smooth, thin coat and allow to dry (about 20-30 minutes depending on thickness). If you want a little more shine, add one more coat. That's it! (RECOMMENDED)
Built-Up Finish: Apply 2-3 coats, allow to dry 20-30 minutes in between coats. Wet sand with 400 grit sand paper gently in between coats and after final coat until smooth. Wipe dry. Polish with #0000 steel wool. Wipe with damp cloth. This method is for over-achievers only :) Busy moms, dads and grandparents should not feel pressure and should take solace knowing that we never sand anything around here ;)
ARE THESE DISHWASHER SAFE?
We do not recommend placing any of your painted treasures from Pottery Awesomeness in the dishwasher. We recommend hand-washing only.
STEP 3:
Take a selfie, share & SAVE!
1. Take a selfie with your painted Pottery Awesomeness Kit or a picture of your child painting the pottery.
2. Leave us a review by clicking on the product on our website, scrolling down to the bottom and clicking "write a review". Tell us how much you loved your kit and upload your picture! Reviews with pictures get an automatic discount code for your next kit!!
3. Post the picture on Instagram with the hashtag #potteryawesomeness for a chance to be featured on social media!
When will my order ship?
We try to ship our items super fast! We know how exciting it is to have an activity on the way and we want you to get it as fast as possible. As long as an item is in stock, we will ship within 2-3 business days. Occasionally, when we have a big rush of orders, we have to wait on a kiln run before shipping. This can add 2-3 business days to our processing time. We assure you that it will be shipped as quickly as possible. We are a small, family-run business. We take our customer's orders very seriously. If you need something right away, please feel free to email us at cs@potteryawesomeness.com. We will let you know what our current processing time is, as it can vary.
How long will shipping take?
We can control how fast it leaves us and do everything in our power to get it out the door with lightening speed! Unfortunately, we cannot control the shipping times of the carriers once it leaves our hands.
Shipping Policy
Pottery Awesomeness is proud to partner with ShipPro, the leader in package protection. By selecting ShipPro at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with ShipPro and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use ShipPro package protection at checkout.
*Claims for packages marked "delivered" must be filed within 7 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days and within 30 days from the last checkpoint.
If a package is determined to be undeliverable by a carrier due to an incorrect shipping address, it is the responsibility of the customer to pay both the return shipping fee and the replacement shipping fee for that item. Incorrect shipping address errors are not covered by ShipPro Insurance.
What is ShipPro?
We’ve partnered with ShipPro—a package protection solution—to give our customers the best possible delivery experience. ShipPro will cover your package if it is lost, damaged or stolen. When you add ShipPro at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased ShipPro and need to file a claim? File here
Once your claim has been filed, additional documentation (pictures of breakage) may be requested.
All claims for damage, breakage or missing items must be reported within 7 days of the package being marked as "delivered" to be eligible for replacement.
Where is my order?
We send an email after your order has been shipped with tracking information. You can track your package and receive notifications on its estimated delivery.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add ShipPro package protection at checkout.
When you add ShipPro package protection, you can easily file claims for lost or stolen packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for a reorder or refund within 24 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add ShipPro package protection at checkout. When you add ShipPro at checkout, you can easily file claims for damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for a reorder or refund within 24 hours. All claims for damage, breakage or missing items must be reported within 7 days of delivery to be eligible for replacement.
What do I get when I insure my order with ShipPro?
ShipPro is premium package protection for your online orders. When you add ShipPro at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for a reorder or refund within 24 hours.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with ShipPro at checkout, you can also file a claim here: https://www.potteryawesomeness.com/pages/shippro-claims.
Note: Make sure to have the order number ready to use with the claim form.
All claims for damage, breakage or missing items must be reported within 7 days of delivery to be eligible for replacement.
Once your claim has been filed, additional documentation (pictures of breakage) may be requested.
Does ShipPro cover stolen items?
Yes! When you insure your orders with ShipPro, stolen items are eligible for reorders or refunds.
What happens if I opt-out of the ShipPro shipping protection?
If you choose to deselect the shipping protection offered by ShipPro, Pottery Awesomeness will not be liable for lost, damaged, or stolen items.
What if I don't like my kit?
We have a money back guarantee. If you’re not satisfied with your Pottery Awesomeness kit for any reason, please return it for a full refund or replacement within 30 days. We cannot accept pottery kits that have been used or already painted. If 31 days have passed since your purchase, we cannot accept a return.
Refund Address & Additional Policies
8038 Yacht Haven Road, Gloucester Point VA 23062
You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for an exchanged product to reach you, may vary.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Please note that each piece of pottery is made by pouring slip into a mold and will have its own unique characteristics. Typical places for imperfections to appear are at connections (such as where a handle connects to a mug). These imperfections are part of the charm!
For return instructions please contact cs@potteryawesomeness.com
PHONE NUMBER
804-446-0888
CUSTOMER SERVICE
cs@potteryawesomeness.com
